The Soaring Heart Guarantee
Soaring Heart Natural Bed Company takes great pride in our craftsmanship and our products. We stand behind every stitch and tuft. All of our products are warranted against defective materials and/or workmanship for five years from the original date of purchase. If your product is found to have defective material and/or workmanship we will rebuild or replace your product (at our discretion) free of charge.
*Failure to follow Soaring Heart Natural Bed Company care instructions voids the Soaring Heart Guarantee and any subsequent warranty.
Soaring Heart warrants your new latex or innerspring mattress to be free from defects in materials and workmanship for 20 years from the original date of purchase. This warranty extends only to the original purchaser.
Should your mattress fail during the warranty period, Soaring Heart Natural Bed Company, at its option, will replace or repair the mattress or foundation at no charge other than transportation costs. Soaring Heart Natural Bed Company reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.
Years 1-10 of this warranty are non-prorated and years 11-20 are prorated. Within the prorated period, Soaring Heart Natural Bed Company will repair or replace the mattress at a prorated cost of use of 1/20 of the original purchase price per year from the original date on the bill of sale.
To qualify for this warranty, the original purchaser must be using a Soaring Heart Mattress Pad, present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears. Please note, if you plan to use your Soaring Heart Natural Bed Company mattress on an existing slat foundation, slats must be at least 2″ apart to validate the warranty. This distance provides optimal airflow and support of the mattress.
The warranty does not apply to:
- Normal body signatures of 1½” deep or less.*
- Firmness preference.
- Allergies or sensitivities.
- Cover (fabric).**
- Stains or soil.
- Floor models or models sold “as is.”
*Normal body signatures are not a suggestion of structural failure. Rotating your Innerspring head to foot monthly will minimize the appearance of body signatures. Soaring Heart Natural Bed Company is not liable for incidental or consequential damages arising through the use of this product.
**The mattress cover is warranted for two (2) years against structural defects in the material or workmanship. Loose threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered.
30 Day Comfort Guarantee
Soaring Heart Natural Bed Company’s 30 Day Comfort Guarantee is an exchange program, not a return policy. You have 30 days from time of delivery to modify your mattress into a more suitable sleep system of equivalent or lesser value. Modifying your sleep system above the value of original purchase will incur additional cost of materials. 30 Day Comfort Guarantee is contingent upon the purchase of a Soaring Heart Mattress Pad in order to protect the mattress. Any stains or damage to mattress voids the 30 Day Comfort Guarantee. Fees will apply for any additional materials or restocking.
- 30 Day Comfort Guarantee does not apply to discounted products, items sold “as is”, or custom products.
- Soaring Heart cannot accept returns on bedding unless damaged or defective.
- Returned products are subject to a 30% restocking fee.
- Customer is responsible for shipping charges on all returned items.
Rebuild Services on Soaring Heart mattresses, futons, shikibutons, and toppers are available. Rebuild services for mattresses, futons, shikibutons, and toppers that are defective or under warranty are free, however cost of materials may be charged. For products not under warranty a labor charge of $60/hour plus all material costs will be applied.
All product rebuilds covered under warranty or otherwise are subject to inspection. Toppers and futons have an expected life of approximately ten (10) years before needing rebuilding.